- Welcome to the Poler Stuff UK website. We hope that you have found everything you are looking for.
If you continue to browse or place an order on our website then you are agreeing to be bound by the following terms and conditions of use. These terms and conditions are here to protect both of us in your online shopping experience and they also incorporate all of your statutory rights. They may seem a bit technical, sorry! l But rest assured we have tried to make them as easy to understand as possible. If you come across anything that is confusing or unclear then please don’t hesitate to contact our team on firstname.lastname@example.org.
- Polerstuff.co.uk is the website owned by Hectic Europe Limited (also referred to in this website as “us”, “we” or “the Company”. Hectic Europe Ltd is a company incorporated in England and Wales with registered number 10474524 and whose registered office is a Unit E1 Hilton Park, Church Farm Lane, East Wittering, Chichester, West Sussex, England, PO20 8RL. The Company’s VAT registration number is GB 259 8801 57.
- We reserve the right to change these terms and conditions at any time without prior notice to you. We deem your continued use of www.polerstuff.co.uk as acceptance of your agreement to be bound by these new terms and conditions.
- Your contract to buy goods, created in accordance with these terms and conditions, is with Hectic Limited.
Registration with us
- To allow you to have the best shopping experience, we request that you register an account in order to purchase from us. When you register you will be asked to enter an email address and a password. Please keep your password safe and secure. If you think the security of your password has been compromised then login and change it right away or contact our customer services team.
Placing an order with us and our acceptance
- We really hope you are happy with your purchase. If and when you place an order this is what you need to know.
(a) when you place your order please make sure all the information that you give us is accurate and complete.
(b) all orders placed are subject to acceptance by us and stock availability
(c) once you have clicked the “confirm” button we try to process your order and get it out the door as quickly as we can. This means we can’t guarantee being able to amend or cancel it. Of course, this does not affect your statutory “cooling off” rights which are featured below. If you do wish to amend or cancel your order after having clicked “confirm” then please call our customer service team who do their best to help. You can reach them on 01243 670 999.
(d) all prices and delivery charges are shown on the website and are inclusive of VAT. All transactions take place in British pounds.
(e) Once you have placed your order you will receive an email confirmation containing the details of your chosen purchase. This email is NOT an acceptance of your order. Unless you cancel your order, acceptance and completion of the contract takes place when we dispatch the goods to you. When this happens we will confirm our acceptance by sending an email to you that will specify the products you have ordered, the price (including VAT and postage and packaging) and the estimated delivery time.
(f) We reserve the right in our sole discretion not to accept your order, process your transaction or refuse to provide a service to you. We will not be held liable to you or any third party for withdrawing our stock from our website, refusing to process a transaction or suspending a transaction after the processing has begun.
- Payment can be made by Visa, Mastercard, and American Express and Paypal. Payment by card will be debited and cleared from your account upon receipt of your order by us. The use of promotional codes to offer a discount on the advertised price on site are entirely at our discretion and in some cases may not be used in conjunction with other offers.
- All debit and credit card payments are subject to validation and authorisation by the relevant card issuer. If for any reason the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery to you.
- We take all reasonable care to make our site as secure as possible. Furthermore we will take all reasonable care to keep the details of your order and payment secure. However, other than in the case of demonstrable negligence on our part we will not be liable for any loss you may suffer should a third party obtain unauthorised access to any of your personal data on our site.
Cancelling an Order
- If you have placed an order but wish to change or cancel it then please contact customer services as soon as you can. We will try our best to make any changes but cannot guarantee this.
- The Distance Selling Regulations give you a right to a “cooling off” period in which to cancel the contract if you don’t want the goods that you have ordered for any reason at all. If you are in the European Union and you wish to cancel your entire order then you may do so within 14 days after the day on which you receive your goods. If you wish to do this you must let us know and return the goods in an undamaged condition to us within 14 days of the date on which you told us you were intending to cancel the contract. You are responsible for any postage and packaging costs of returning the goods to us. Once we receive the goods back from you and we are satisfied that they are in a good, unused condition we will refund you the cost of the goods in full by the method used to pay for the original transaction. We will make this reimbursement within 14 days of our receipt of the goods back from you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
Hassle Free Returns Procedure
- We are very sorry if you are not totally happy with your purchase.
You can return your as-new Poler Stuff product (with packaging & tags intact) within 30 days for an exchange or refund. If you would like to return your product, please contact email@example.com with the following information:
- Order ID (located in the top right corner of your packing slip, second line)
- Details of the product you would like to return
- Your preference for a refund or product to receive in exchange.
Poler Stuff will issue a return authorization (RA) based on the information you provide. We cannot accept items which are returned without an RA, or are not included in your RA. Poler Stuff does not provide a delivery service for returns, but will provide free delivery for all exchange items shipped back to the customer.
Please note that Poler Stuff can only offer exchanges for items of equal value or a combination of lesser value product and a partial refund. Poler Stuff does not store payment information and cannot charge your original payment method for a more expensive item. Gifts can only be returned for a refund to the original purchaser. Poler Stuff can only accept returns for items purchased through our EU website (www.polerstuff.co.uk) All other returns should be referred to the retailer from whom your Poler Stuff product was purchased. Poler Stuff cannot exchange full price items for those purchased at a sale price. We cannot refund any shipping charges, unless an item is faulty or sent in error. Exchanges can only be fulfilled once the original purchase has been returned to our warehouse. Processing of returns can take up to 5 business days. Refunds issued to your account can require up to 7 days to post. Unless an item is faulty, or sent incorrectly, you are responsible for the shipping costs back to Poler Stuff.
We’ll exchange it for you or refund the full cost of the goods. You will need to package up the goods securely in the original packaging that we sent the goods to you in, or if damaged use a suitable alternative and send it to us with proof of purchase and a completed returns form within 14 days of the date the package was delivered. Unless the goods are faulty or incorrect you are responsible for the costs of the return postage. We recommend you retain a “proof of postage” from your chosen carrier. Please keep your proof of postage in a safe place just in case there are any problems.
- If you are returning a faulty item or have an incorrect order fulfilment then we will refund the cost of the return postage up to a maximum of £15. Once we receive the faulty goods and we are happy that they are not of satisfactory quality you will receive your refund as soon as possible and in any event within 30 days to the card on which you made the original payment.
- Please send all of your returns to:
Returns, Unit E1 Hilton Park, Church Farm Lane, East Wittering, Chichester, West Sussex, England, PO20 8RL
- On receipt of your non-faulty goods with the notice of your cancellation of the order then as long as the goods are in re-saleable condition and we have proof of purchase we will refund the relevant amount or send you out an exchange. Any refund will be to the card on which you made the original payment as soon as possible and in any event within 30 days. If you require an exchange we will arrange the shipment as soon as possible and if the item is out of stock then we will contact you by telephone or email to arrange a suitable alternative.
- This does not affect your statutory rights.
- We will keep in contact with you via email or mail with special offers, brand information and details of new products.
If you do not wish to receive these communications, you can unsubscribe by clicking the unsubscribe button on any of our promotional emails or by emailing Poler Stuff@hectic.info. Please note that it can take up to 7 days to fully remove you from our email mailing list so you may continue to receive emails whilst your request is being processed. Any promotional printed material is printed in advance so you may also receive a mailing whilst your unsubscription is being processed. If you have any further questions, please contact us at firstname.lastname@example.org.
Please note that service emails relating to your account and orders cannot be unsubscribed from and will continue to be sent.
Privacy and Cookies
- We will treat all of your Personal Information as confidential. We will only disclose this information as required by law. We will keep your Personal Information on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
- When you shop on www.polerstuff.co.uk we will gather Personal Information from you such as your name, address, e-mail address, telephone number, product selections, credit card or other payment information and a password.
- We may also collect, and our third party providers of content may collect information about where you are on the internet, your browser type, the country and telephone area code where your computer is located, the pages of the website that were viewed during your visit and any search items that you entered on our website (“User Information”). We may collect this information even if you do not register with us.
- The reason that we monitor our website and capture this information is to improve your shopping experience, enabling us to handle your order, process deliveries, make you aware of exciting offers and promotions and ensure that we can continue to provide a great online shopping experience to our customers. To assist with this we may store information about you using cookies which are files sent by us to your computer or other access device which we can access when you visit our site at some point in the future. The cookies we use enable us to save your bag for later, track the opening of our emails amongst other things.
- We confirm that any Personal Information that you provide to us and any User Information from which we can identify you is held in accordance with the registration we have with the Data Commissioner’s Office.
- We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, and descriptions of listed goods at any time with or without notice.
- If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on our website is incorrect for any reason we will email you to inform you that we have not accepted your order and that your order has been cancelled. If you have already paid for the goods in the circumstances we describe we shall refund the full amount within 30 days of the date of the order.
- We have tried our very best to provide accurate product images. However, a number of factors such as internet browsers, monitor colour and the like can affect the way in which you see the goods. We cannot be held responsible or liable for any difference in colour between the image and actual product.
- The clothes and accessories for sale on our website are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of this site
- We shall have no liability to you for any delay in the delivery of goods to the extent that the delay is due to an event outside of our reasonable control.
- No warranty is given that the website will meet your requirements or will be uninterrupted, timely or error free, that defects will be corrected or that the site or the server that makes its available are free of viruses or bugs or represents the full functionality, accuracy or reliability of www.polerstuff.co.uk. We will not be responsible for any loss of content or material uploaded or transmitted through the website.
- To the fullest extent permissible under applicable law we disclaim any and all warranties of any kind whether express and implied in relation to our clothes and accessories. This does not affect your statutory rights as a consumer neither does it affect your statutory and contractual rights to cancel.
- We will not be liable in contract, tort (including without limitation negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
(a) any economic losses; or
(b) any loss of goodwill; or
(c) any loss of reputation; or
(d) any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
Intellectual Property Rights
- You acknowledge and agree that all copyright, designs, trademarks and all other intellectual property and material rights contained in and relating to this website are the property of Hectic Europe Ltd or its licensors. In accessing this website you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium) transmit show or play in public adapt or change in any way the content of the website or any of its pages for any purpose whatsoever without the prior written permission of Hectic Europe Ltd.
- No waiver by us shall be construed as a waiver of any proceedings or succeeding breach of any provision.
- These terms and conditions (as amended from time to time) constitute the entire agreement between you and Poler Stuff Limited regarding your use of the site and supersedes any other agreement or understanding, arrangements, undertaking or proposal written or oral between you and us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of the terms and conditions.
- The terms and conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales
We use a number of different cookies on our site. If you do not know what cookies are or how to control or delete them then we recommend that you visit http://www.aboutcookies.org for detailed guidance.
The list below describes the cookies we use on this site and what we use them for. Currently we operate an “implied consent” policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.).
First Party Cookies
These are cookies that are set by this website directly.
We use Persistent Basket Cookie to remember what you have put into your shopping basket over an extended period of time. This Cookie only stores basic data about your basket strictly for use by our website. The cookie has an expiration of 12 months.
We use a session cookie to remember your log in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.
More information on session cookies and what they are used for can be found at http://allaboutcookies.org/cookies/session-cookies-used-for.html
Poler Stuff promotional codes often run for a limited period of time so please make sure you check the expiry date of the code. They do not apply on certain products, discounted items and hardware unless otherwise specified. We are unable to apply a discount after an order has been submitted.
Only one promotional code can be used per order, and we are unable to combine promotional codes together. We recommend that you use the code that gives you the best deal.
If the item you are trying to purchase is showing the promo box next to the image but after adding the promo code at the checkout stage the discount has not applied then contact us with the product code of the item(s) you are trying to purchase so that we can check for you.