International Shipping Policy

We aim to dispatch all orders within one business day, however during peak times this may take up to 3 days from order date.

European Shipping (including the Channel Islands & Isle of Man)

Orders are shipped by UPS Tracked service, except Ireland & Isle of Man which are shipped by DPD.

Most European orders are delivered within 2-5 working days from dispatch.

  • The majority of European destinations will incur a £15 delivery charge.
  • Delivery to Isle of Man, Greece, Norway & Switzerland is currently charged at £25.
  • Certain destinations - particularly remote islands and highlands - may require an additional delivery surcharge. We will contact you once we've received your order should delivery to your address require any additional payment.

Please note you will be responsible for any additional local taxes, duties, tariffs or other similar charges or impositions (including VAT) associated with your purchase (if any). By placing your order, you are agreeing that you will be responsible for and will pay, as due, all such charges.

Poler will not replace or offer refunds for orders which are abandoned due to non-payment of taxes and fees required by your country.

Unfortunately we cannot always ship to the following countries:

The United States / France / Japan / Switzerland / Spain / Norway / Belgium / Canada / Philippines / Malaysia / Japan / Korea / Thailand / Taiwan / Germany / Italy / Russia / Benelux / Indonesia / Netherlands / Australia / New Zealand / Hong Kong / Ireland / Portugal / Scandanavia 

Fear not though as there are plenty of Poler supporters in those countries to take care of you!

We want to ensure that your order is shipped to you as quickly as possible. If you believe that your order has experienced a delay in shipment that exceeds the normal processing and shipment time, please let us know us by email at polerstuff@hectic.info

Poler cannot at this time ship to P.O. Boxes.